Shipping & returns.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

To ensure the sustainability of our small business and make the refund process as convenient as possible for you, we deduct shipping fees from the refund amount. This approach allows us to continue delivering the high-quality products and services you expect.

General returns

Clean Chalk, LLC will happily accept returns due to dissatisfaction as long as we receive a "request to return" within 30 days of receipt of the item and it is returned to us in its original packaging, unused, and in resalable condition. Customers are responsible for all shipping costs. We recommend that you insure the shipment.

Defective returns

If the Clean Chalk dispenser is defective, please email a picture of the defect to Hello@CleanChalk.com with "Defective and your order #" in the subject line. We will be happy to replace the product or issue a refund. The shipping cost will be deducted.

If the Super Grip Chalk is defective, follow the same process – picture, order number, same email address. Once returns are received and accepted, refunds or replacements will be processed and we'll notify you via email.

Domestic transit time – In general, domestic shipments are in transit for 5–7 days.

International transit time – Orders shipped internationally are typically in transit for 4–28 days. This varies greatly depending on the courier you select at checkout.

Dispatch time – Orders are usually dispatched within 2–3 business days of payment. Our warehouse operates Monday through Friday during standard Eastern business hours, except on national holidays.

Change of delivery address – We can change the delivery address before the order has been processed.

P.O. Box & military – We ship to P.O. Boxes and military addresses using postal services only – courier services are not available for these locations.

Out of stock – If an item is out of stock, we'll wait for it to become available before dispatching your order. Existing items in the order are reserved while we wait.

Delivery time exceeded – If delivery time has exceeded the forecasted window, contact us so we can open an investigation.

Upon dispatch, customers receive a tracking link via email or text and can follow the progress of their shipment based on the latest updates from the shipping provider.

If a parcel is damaged in transit, please reject it from the courier and contact our customer service team. If it was delivered without you present, contact customer service for next steps.

Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country – be aware of potential costs before placing an order.

If you refuse to pay duties and taxes upon arrival, the goods will be returned to the shipping hub at the customer's expense. Clean Chalk, LLC is not responsible for customers' failure to accept packages due to duties and/or taxes.

If you change your mind before receiving your order, we can accept cancellations any time before the order has been dispatched.

Parcels are insured for loss and damage up to the value stated by the courier.

Damaged in transit – We process a refund or replacement as soon as the courier has completed their claim investigation.

Lost in transit – We process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

For any customer service inquiries, please visit our contact page.